
Why use Natural Skincare Factory products?
“Protect Your Skin And It Will Protect You Back”
– DR. BARBARA STURM
FAQs
Are your products really natural?
Yes – we use carefully selected natural ingredients, many of which are plant-based. We avoid harsh chemicals, parabens, and artificial colours.
Where are your products made?
All of our products are proudly made in the UK, in small batches to ensure freshness and quality.
Are your products tested on animals?
No – we never test on animals, and our suppliers must also follow cruelty-free practices.
Are your creams and oils suitable for sensitive skin?
Our formulas are designed to be gentle, but everyone’s skin is different. We recommend doing a small patch test before first use.
How long will a jar or tube last?
It depends on how often you use it. For example, a 120ml cream typically provides around 80 applications.
Do you use recyclable packaging?
Yes – our jars and bottles are recyclable, and we are continually working on more sustainable packaging solutions.
Can I use more than one product together?
Yes, many of our products complement each other. For example, an oil can be applied after a shower and a cream used during the day.
Do you ship outside the UK?
Currently, we ship across the UK. For international orders, please contact us directly.
How quickly will my order arrive?
Orders are usually dispatched within 1–2 working days, and delivery takes 2–3 working days with Royal Mail.
What if I’m not happy with my product?
We want you to be completely satisfied. If you have any concerns, please contact our customer service team within 14 days of receiving your order.